Message from the CEO

March 20, 2020 – 3:30PM

We are in a time of crisis. Due to the need for clear, concise, and consistent communications to our parents, employees, public, and partners, we have created this page as a means of sharing the status of our facilities, the health of our patients and employees, actions we are taking to limit the consequences of the COVID-19 virus, and to provide a forum for questions to be asked and answered in a timely manner. The information on this page is subject to updating as events transpire. I will personally update this message on a daily basis as events unfold. If you have any questions or comments that are not covered in the FAQs, please use the bottom of the form to provide your name, contact information, and questions, and someone will respond as soon as possible. If your question is relevant to others, your question and our response will be added to the FAQs. Thank you in advance for your patience, understanding, and assistance in keeping our children and employees safe from this serious threat. 

Ken McGuire 
President & CEO 
Innovations Health Systems, LLC 
(Parent company of CHONC – The Children’s Healthcare Organization of Northern California) 

Previous Messages
Frequently Asked Questions

Who is CHONC? 

CHONC is the Children’s Healthcare Organization of Northern California, operator of the only acute and subacute facilities in Northern California specializing in care for catastrophically injured and severely disabled, machine-dependent children. 

Who do we serve? 

The children served by our facilities range in age from one week to 21 years of age. 

What do we do? 

CHONC – Pediatric Hospital provides acute and subacute care to children referred from regional healthcare providers. 

CHONC – Saratoga Pediatric Subacute provides subacute care to the same category of pediatric patients.  

CHONC – Pediatric Day Health Centers (Scribbles & Giggles) provides day health services to children who need 24 hour medical care but live at home.  

Where are we located? 

Our facilities are located in Campbell (CHONC – Pediatric Hospital), Saratoga (CHONC – Saratoga Pediatric Subacute and Scribbles & Giggles in Saratoga), and San Jose (Scribbles & Giggles at the Ann Darling School). 

Are the CHONC pediatric facilities open? 

CHONC – Pediatric Hospital is and will remain open throughout this crisis. 

CHONC – Saratoga Pediatric Subacute is and will remain open throughout this crisis. 

Scribbles & Giggles at the Ann Darling School is closed due to closure of all schools in California. 

Scribbles & Giggles at Saratoga is open only to children of essential employees exempt from the State and County shelter-in-place directives.  

Can I visit my child? 

In order to safeguard our children and their caregivers, our facilities are on complete lockdown except for essential employees until further notice. There are no exceptions to this mandate from California and Santa Clara County except in end-of-life situations, and only then under strict guidelines. We do offer online visits (covered below) 

Have there been any cases of exposure to COVID-19 at our facilities? 

At this time, we have had no identified exposures to COVID-19 at any of our facilities. This is a fluid situation, and we will update this information on a regular basis. Should there be an identified exposure or infection, we will update this site immediately and communicate known details to parents and employees. 

What steps have been taken to protect employees and children? 

We are working closely with the State to ensure we are taking every step to protect our employees and children. This includes: 

  • Facility lockdown to non-essential employees 
  • Creation of isolation rooms in case of outbreak 
  • Curtailing of all group activities 
  • Regular facility sanitization 
  • Essential employee check in process that includes a temperature scan 
  • Vendor and supply drop off areas to prevent introduction of contaminants 

How long will this situation last? 

Given the highly vulnerable status of our children, these measures are expected to be in place for at least the next 90 days. 

Do we have all necessary equipment and supplies? 

All of our children are on ventilators, the most critical piece of equipment in case of an outbreak of COVID-19. We have sufficient ventilators and backup ventilators for all of our children. We also have a large stockpile of masks, gloves, disinfectants, and other supplies necessary to prevent infections. 

Do we have enough employees to provide care? 

At this time, we are fully staffed and anticipate no issues with the provision of care for all of our children. We are in touch with our referring hospitals and the State to insure that, should an outbreak impact our employees, we maintain sufficient coverage to protect our children at all times. 

Where can I find more information? 

There is a wealth of valid information available through the web sites listed in the links section. If there are valuable resources you feel should be listed in this section, please share that information with us and we will add to our links as appropriate. 

Do not rely on social media for information regarding COVID-19. This is a highly volatile pandemic, and it is important to base decisions on validated facts, not rumors or conspiracy theories. 

Contact Info

Questions – Use the Ask a Question form below
Urgent Issues – Contact our facilities directly at:
CHONC – Pediatric Hospital – 408-558-3640
CHONC – Saratoga Pediatric Subacute – 408-340-1540
Scribbles & Giggles 408-340-1590
Medical Emergency – Call 911 in case of a life-threatening medical emergency 

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